Lux Hotel Communications Concierge

Madeline Hotel & Residences, Auberge Collection; Telluride (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride is seeking a PBX Operator to serve as the primary liaison for internal and external communications. You will route calls, relay messages, and assist guests with information about services and local attractions.

The role requires one year of experience in a similar role and strong English communication skills. This full-time, on-site position offers a competitive compensation package in a luxury resort environment.

Qualifications

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail.
• Experience in a luxury environment is preferred.

Responsibilities

• Respond to all incoming calls efficiently and courteously, directing them to the correct department or individual, ensuring satisfactory service and assistance.
• Accurately record and relay messages to guests and staff, ensuring timely delivery and follow‑up.
• Assist guests with inquiries, providing information about hotel services, facilities, and local attractions
• Follow up with guests to ensure their requests have been met to their satisfaction and address guests' service needs.

Skills

English communication

Attention to detail

Professional demeanor

Luxury environment experience

Customer service

Job description

Madeline Hotel & Residences, Auberge Collection in Telluride is seeking a PBX Operator to serve as the primary liaison for internal and external communications. You will route calls, relay messages, and assist guests with information about services and local attractions.

The role requires one year of experience in a similar role and strong English communication skills. This full-time, on-site position offers a competitive compensation package in a luxury resort environment.