Luxury Hospitality Host: Create Memorable Guest Experiences

Hyatt Hotels Corporation; Savannah, Northern (GA, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Wild Dunes Resort in Isle of Palms, SC seeks a professional Host/Hostess to deliver exceptional guest service, manage guest seating, and support servers during busy service periods. The role focuses on creating a warm welcome, coordinating with kitchen and service staff, and maintaining a pristine hostess area.

Excellent communication, the ability to work under pressure, and a commitment to hospitality standards are essential for success in this fast-paced luxury resort environment.

Qualifications

• Must be able to stand for long periods and work weekends/holidays.
• Refined verbal communication skills.
• Ability to work quickly, prioritize, and manage multiple tables.

Responsibilities

• Foster relationships with clients and provide outstanding services.
• Welcome and greet customers, ensuring consistency of hostess area.
• Assist servers and attend calls as needed.
• Handle client interactions with courtesy and professionalism.
• Create a positive first impression for guests and maintain diplomacy with clients.
• Train new Host/Hostess on software and order taking.
• Assign patrons to tables based on needs and rotation.
• Communicate with patrons to ensure satisfaction and address concerns.
• Answer calls and log department inquiries promptly.
• Greet guests and solicit feedback to drive improvements.

Skills

Guest service etiquette

F&B serving techniques

Hospitality software

Calm under pressure

Multitasking at tables

Cash handling

Job description

Wild Dunes Resort in Isle of Palms, SC seeks a professional Host/Hostess to deliver exceptional guest service, manage guest seating, and support servers during busy service periods. The role focuses on creating a warm welcome, coordinating with kitchen and service staff, and maintaining a pristine hostess area.

Excellent communication, the ability to work under pressure, and a commitment to hospitality standards are essential for success in this fast-paced luxury resort environment.