Luxury Hospitality Busser - Elevate the Guest Experience

Carneros Resort and Spa; Napa (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Carneros Resort and Spa in Napa, CA, seeks a Guest Services Assistant to support servers in the Farm Restaurant, ensuring guest satisfaction across all dining phases. The role emphasizes hospitality, adaptability and team collaboration within a luxury resort setting.

The position requires flexibility to work evenings, weekends and holidays, with a focus on delivering high standards of service and guest comfort.

Qualifications

• Excellent customer service and people skills.
• Strong communication abilities with guests and colleagues.
• Attention to detail to maintain high standards.
• Team-oriented with a can-do attitude.
• Experience in luxury hospitality is a plus.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Removing used plates, glasses, cutlery and napkins from tables.
• Wiping up water spills, food stains and dirt from tables.
• Maintaining tables so that they are presentable and set with required table settings and condiments.
• Replacing cutlery and glassware in anticipation of new diners.
• Refilling drinking glasses with water.
• Bringing out meal orders if the waitstaff are busy.
• Handling cleaning of the dining area at the close of day.

Skills

Customer service

Communication skills

Attention to detail

Team player

Luxury hospitality

Flexibility

Job description

Carneros Resort and Spa in Napa, CA, seeks a Guest Services Assistant to support servers in the Farm Restaurant, ensuring guest satisfaction across all dining phases. The role emphasizes hospitality, adaptability and team collaboration within a luxury resort setting.

The position requires flexibility to work evenings, weekends and holidays, with a focus on delivering high standards of service and guest comfort.