Server | Hilltop | Carneros Resort & Spa

Carneros Resort and Spa; Napa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Carneros Resort and Spa in Napa is seeking a friendly, skilled Server to elevate guest experiences in a Forbes environment. You will deliver personalized service, guide wine pairings, and maintain a polished luxury dining area.

The ideal candidate shows passion for hospitality, attention to detail, and the ability to thrive in a fast-paced luxury setting, including evenings and weekends as needed.

Qualifications

• Experience in fine dining or luxury hospitality preferred.
• Strong communication and guest engagement skills.
• Ability to work in a high-energy, fast-paced environment while maintaining service quality.
• Knowledge of Napa Valley wines is a plus.
• Team-oriented with commitment to high service standards.

Responsibilities

• Provide attentive, personalized service to guests in a Forbes environment.
• Guide guests through menu and wine pairings based on preferences.
• Maintain knowledge of menu, wine, and beverage offerings.
• Keep dining area clean and polished to a luxury standard.
• Deliver anticipatory and respectful service at all times.
• Collaborate with kitchen and staff for smooth operations.
• Address guest concerns professionally and resolve promptly.
• Take and process orders accurately, noting dietary needs.
• Assist with events, private dining, and seasonal promotions.
• Follow health, safety, and sanitation guidelines.

Skills

Guest service

Wine knowledge

Communication

Team player

Flexibility

Job description

Hilltop Restaurant at Carneros Resort and Spa is seeking an enthusiastic and skilled Server to join our team. This role offers the opportunity to provide exceptional service in a Forbes environment, where every guest interaction is an opportunity to create memorable experiences. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to deliver personalized service in a fast-paced, luxury setting.

Key Responsibilities:

• Provide attentive, personalized service to guests, ensuring their dining experience exceeds expectations.
• Guide guests through the menu, making recommendations for food and wine pairings based on preferences and seasonal offerings.
• Maintain a thorough knowledge of the restaurant’s menu, including wine and beverage offerings.
• Ensure the cleanliness and organization of the dining area, including tables, linens, and utensils, to maintain a polished, luxury atmosphere.
• Uphold Forbes luxury service standards by providing anticipatory and respectful service at all times.
• Collaborate with kitchen staff and other team members to ensure smooth operations and timely service.
• Handle guest concerns with professionalism, ensuring satisfaction and timely resolutions.
• Take and process orders accurately, ensuring all dietary restrictions and preferences are addressed.
• Assist with special events, private dining experiences, and seasonal promotions.
• Follow all health, safety, and sanitation guidelines to maintain a safe and clean working environment.

Preferred Qualifications:

• Previous experience in a fine dining or luxury hospitality setting, preferred but not required.
• Strong communication skills and the ability to engage guests with enthusiasm and professionalism.
• Ability to work efficiently in a high-energy, fast-paced environment while maintaining a focus on quality service.
• Knowledge of Napa Valley wines and culinary offerings is a plus.
• Team player mentality with a dedication to maintaining high service standards.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds as needed.
• Capability to navigate the resort’s expansive property as applicable.