FARM | Busser | Carneros Resort & Spa

Carneros Resort and Spa; Napa (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Carneros Resort and Spa in Napa, CA, seeks a Guest Services Assistant to support servers in the Farm Restaurant, ensuring guest satisfaction across all dining phases. The role emphasizes hospitality, adaptability and team collaboration within a luxury resort setting.

The position requires flexibility to work evenings, weekends and holidays, with a focus on delivering high standards of service and guest comfort.

Qualifications

• Excellent customer service and people skills.
• Strong communication abilities with guests and colleagues.
• Attention to detail to maintain high standards.
• Team-oriented with a can-do attitude.
• Experience in luxury hospitality is a plus.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Removing used plates, glasses, cutlery and napkins from tables.
• Wiping up water spills, food stains and dirt from tables.
• Maintaining tables so that they are presentable and set with required table settings and condiments.
• Replacing cutlery and glassware in anticipation of new diners.
• Refilling drinking glasses with water.
• Bringing out meal orders if the waitstaff are busy.
• Handling cleaning of the dining area at the close of day.

Skills

Customer service

Communication skills

Attention to detail

Team player

Luxury hospitality

Flexibility

Job description

Job Description:

To assist servers in Farm Restaurant at Carneros Resort at Spa to ensure guest satisfaction during all aspects of the dining experience.

Key Responsibilities

• Removing used plates, glasses, cutlery and napkins from tables.
• Wiping up water spills, food stains and dirt from tables.
• Maintaining tables so that they are presentable and set with required table settings and condiments as applicable.
• Replacing cutlery and glassware in anticipation of new diners.
• Refilling drinking glasses with water.
• Bringing out meal orders if the waitstaff are busy.
• Handling cleaning of the dining area at the close of day.

Skills and qualifications

• Excellent customer service and people skills.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced, guest-focused environment.
• Team player mentality and a commitment to maintaining the resort’s high standards.
• Previous experience in a similar role within luxury hospitality a plus.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds as needed.
• Capability to navigate the resort’s expansive property as applicable.