Guest Experience Associate — Luxury Resort

East-West-Hospitality; Avon (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Sick time

Health plans

Marriott hotel discounts

401(k) plan with employer match

Career development trainings

Perk Spot discounts

Sabbatical Program

Referral program

Employee Assistance Program

Job summary

East West Hospitality is seeking a Guest Services Agent for The Westin Riverfront Resort & Spa in Avon, CO. You will be the primary touchpoint for guests, ensuring smooth check-in, friendly check-out, and responsive handling of inquiries in a fast-paced luxury environment.

Responsibilities include coordinating with departments, handling guest needs, and maintaining a welcoming presence. Prior guest service experience in hospitality is valued, with generous benefits and growth opportunities

Qualifications

• Previous customer service experience.
• Experience in a luxury hotel or resort setting is preferred but not required.

Responsibilities

• Provide warm, attentive service during arrival and departure (check-in/check-out).
• Answer calls, assist inquiries, and route requests to appropriate hotel departments.

Skills

Customer service

Job description

East West Hospitality is seeking a Guest Services Agent for The Westin Riverfront Resort & Spa in Avon, CO. You will be the primary touchpoint for guests, ensuring smooth check-in, friendly check-out, and responsive handling of inquiries in a fast-paced luxury environment.

Responsibilities include coordinating with departments, handling guest needs, and maintaining a welcoming presence. Prior guest service experience in hospitality is valued, with generous benefits and growth opportunities