Guest Experience Concierge

Highgate; HMS Bounty (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Elser Hotel & Residences in Downtown Miami seeks a Guest Service Agent to greet guests, assist with check-ins and checkouts, and provide attentive, courteous service to maximize occupancy and guest satisfaction.

You will handle inquiries, offer information on hotel services, and ensure packages and messages reach guests promptly. A strong emphasis on professionalism and hospitality is required.

Qualifications

• College coursework helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome guests at the Front Desk per Highgate standards.
• Operate PBX and ensure hotel standards are met.
• Answer guest inquiries about services, hours, and local info.

Skills

Hospitality experience

Customer service

Computer skills

Education

High School diploma or equivalent

Job description

The Elser Hotel & Residences in Downtown Miami seeks a Guest Service Agent to greet guests, assist with check-ins and checkouts, and provide attentive, courteous service to maximize occupancy and guest satisfaction.

You will handle inquiries, offer information on hotel services, and ensure packages and messages reach guests promptly. A strong emphasis on professionalism and hospitality is required.