Guest Service Ambassador (Full Time)

Fairmont Hotels & Resorts; Hawaii; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Employer-paid life insurance

401(k) retirement plan with matching

Paid holidays and vacation days

Employee discounts at hotel dining and

Travel program with Accor properties

Free meals in employee dining facility

Job summary

Fairmont Orchid, a luxury resort on Hawai‘i Island, seeks a Guest Services Ambassador to deliver personalized luxury service from arrival to departure. You will support valet, bell, transportation, and guest assistance while upholding Fairmont standards and the aloha spirit.

Applicants should have a High School Diploma or equivalent and prior luxury hospitality or guest services experience. CPR/First Aid is preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience preferred.
• Experience in luxury resort environments preferred.

Responsibilities

• Create exceptional first and last impressions while delivering personalized luxury service throughout the guest journey.
• Manage arrival services, valet operations, bell services and guest transportation support as part of resort ambassador duties.
• Collaborate with teams to ensure seamless service delivery and memorable guest experiences.

Skills

Guest Services

Customer Service

Luxury Hospitality

Education

High School Diploma or equivalent

Job description

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

Position Summary

The Guest Services Ambassador is responsible for creating exceptional first and last impressions while delivering personalized luxury service throughout the guest journey. This highly visible role encompasses arrival services, valet operations, bell services, guest assistance, transportation support, and resort ambassador responsibilities. The Guest Services Ambassador serves as a welcoming presence throughout the resort, ensuring seamless service delivery while anticipating guest needs and creating memorable experiences.

In alignment with Fairmont luxury standards and Leading Quality Assurance (LQA) expectations, this position is committed to delivering intuitive, engaging, and personalized service through professionalism, attention to detail, guest recognition, and genuine hospitality. The Guest Services Ambassador may be required to perform additional duties and support other operational areas to ensure exceptional guest experiences and successful resort operations.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience preferred.
• Experience in luxury resort environments preferred.

Licenses & Certifications

• Valid Driver's License required.
• Clean driving record meeting resort insurability standards.
• CPR/First Aid certification preferred.

Additional Information

Hourly Rate:

$18.00 USD + tips

Visa Requirements:

Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment:

Join a collaborative team dedicated to delivering exceptional luxury experiences. You will work alongside passionate Heartists who support one another, anticipate guest needs, and bring our commitment to Make Special Happen to life every day.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo!