Luxury Guest Service Agent – Elevate Stays & Upsell

Accor; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Unlimited career development

High performing team

CSR activities and local philanthropy

Job summary

Sofitel Philadelphia at Rittenhouse Square is seeking a polished Guest Service Agent to deliver exceptional hospitality in a luxury setting. You will welcome guests, manage check-in/out, and handle in-house requests with a warm, professional approach.

Ideal candidates bring luxury-service experience, strong computer skills, and flexibility in scheduling. Join a team committed to extraordinary guest experiences and Upsell opportunities within the hotel facilities.

Qualifications

• Polished, service-minded professional with exceptional customer service skills.
• Experience with Opera Cloud or similar PMS is a plus.
• Detail-oriented and organized; willing to go above and beyond to deliver luxury service.
• Minimum 2 years in a luxury hotel setting or hotel school degree.
• Flexibility with days and hours.

Responsibilities

• Welcome guests in a luxury environment, handling check-in and checkout with a warm farewell.
• Answer inbound hotel calls and assist in-house guests with requests.
• Enroll guests in ALL Accor frequent guest program.
• Address inquiries and tailor experiences to create memorable stays.
• Deliver luxury service, be efficient, empowered and cordial; manage cash bank.

Skills

Luxury service mindset

Customer service

Detail-oriented

Organized

Flexible

Education

Hotel school degree

Tools

Opera Cloud

Word

Excel

Messaging apps

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.
We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Job Description

Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position.

Guest Service Agent/Front Desk

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

What you will be doing:

• Welcome allguests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
• Handling incoming phone calls to the hotel including In-house guest requests.
• Enrolling guests in our ALL Accor frequent guest program.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
• Responsible for a cash bank and following all cash handling procedures.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

• Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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