Luxury Guest Relations Researcher & Experience Strategist

Dorchester Collection; Beverly Hills (CA); On-site; USD 324,000 - 461,000; Full time

Benefits offered by this job

Complimentary stays with breakfast

50% off at bars and restaurants

World class development opportunities

Social events throughout the year

Free Meals on Duty

Discount platform access

Job summary

Dorchester Collection in Beverly Hills is seeking a Guest Researcher to join our luxury hotels team. You will research guest data from platforms and past stays to build robust guest profiles and tailor bespoke recognition and experiences.

The role requires strong communication, attention to detail and a passion for service excellence. This seasonal position offers competitive hourly pay and access to our exceptional learning academy and staff benefits.

Qualifications

• Experience in luxury hospitality.
• Strong data gathering and research skills.
• Ability to collaborate across departments.
• Comfortable with guest profiling research.

Responsibilities

• Research and gather data to create robust guest profiles.
• Plan actions to deliver bespoke recognition and experiences.
• Handle special requests involving insights and clues.
• Identify and report potential service gaps with cross‑department teams.
• Communicate across departments to ensure alignment.

Skills

Guest service

Communication

Attention to detail

English proficiency

Job description

Dorchester Collection in Beverly Hills is seeking a Guest Researcher to join our luxury hotels team. You will research guest data from platforms and past stays to build robust guest profiles and tailor bespoke recognition and experiences.

The role requires strong communication, attention to detail and a passion for service excellence. This seasonal position offers competitive hourly pay and access to our exceptional learning academy and staff benefits.