Guest Relations Researcher

Dorchester Collection; Beverly Hills (CA); On-site; USD 324,000 - 461,000; Full time

Benefits offered by this job

Complimentary stays with breakfast

50% off at bars and restaurants

World class development opportunities

Social events throughout the year

Free Meals on Duty

Discount platform access

Job summary

Dorchester Collection in Beverly Hills is seeking a Guest Researcher to join our luxury hotels team. You will research guest data from platforms and past stays to build robust guest profiles and tailor bespoke recognition and experiences.

The role requires strong communication, attention to detail and a passion for service excellence. This seasonal position offers competitive hourly pay and access to our exceptional learning academy and staff benefits.

Qualifications

• Experience in luxury hospitality.
• Strong data gathering and research skills.
• Ability to collaborate across departments.
• Comfortable with guest profiling research.

Responsibilities

• Research and gather data to create robust guest profiles.
• Plan actions to deliver bespoke recognition and experiences.
• Handle special requests involving insights and clues.
• Identify and report potential service gaps with cross‑department teams.
• Communicate across departments to ensure alignment.

Skills

Guest service

Communication

Attention to detail

English proficiency

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Researcher you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Guest Researcher at The Beverly Hills Hotel, your compensation will be $28.84 per hour.

What you'll do

• Our Guest Researchers are responsible for thoroughly researching and gathering data by consulting platforms, previous stays and institutional knowledge to create robust guest profiles.
• Our researchers use clues, collaborate and plan actions to deliver on bespoke recognition & experiences during their day. This will include confirming or allocating appropriate relationship owner to every guest all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving ongoing collection of insights & clues and institutional knowledge gathered during guests visit and even special occasions.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Guest Researchers are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Guest Researchers must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Guest Researchers are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing, walking frequently, and sitting, for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard, computer mouse, and telephones. Near and far acuity (vision), hearing, talking, occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Guest Researchers do this with all they do.
• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and commitment to service excellence and creativity.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• We pride in nurturing an environment where Working Together is a must. Our Guest Researchers are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Our Hotels

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6435

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