Luxury Guest Relations Manager – 18-Month Leadership Program

Accor; Los Angeles (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Discounted hotel rooms and rates

Duty meals in colleagues cafeteria

Learning programs through Accor Academ

Career growth across Fairmont/Accor

Planet 21 and WATCH CSR activities

Health benefits, 401(k)

Job summary

Fairmont Century Plaza in Los Angeles, CA invites applications for a Guest Relations Manager – Management Development Program. This 18‑month program fast‑tracks you into leadership within luxury hospitality, with mentorship, hands‑on training and real responsibility from day one.

You will support Guest Relations operations, coordinate VIP arrivals, and partner with Fairmont Gold to deliver elevated service while preparing for leadership roles across rooms division.

Qualifications

• Previous supervisory or management experience required.
• At least 1 year in hospitality, Guest Relations, Front Office, club lounge or another guest-facing role.
• A degree in Hospitality, Business or related field is preferred.
• Excellent communication skills in English.
• Genuine passion for luxury hospitality and creating memorable experiences.
• Strong service recovery skills and sound judgment in sensitive situations.
• Creative, logical problem-solving and the ability to find alternative solutions.
• Highly organized, results-oriented and calm under pressure.
• Positive, generous team spirit, along with flexibility and dependability.
• Commitment to a structured leadership development program.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Elevate the guest experience by supporting daily operations and building relationships with guests.
• Coordinate VIP arrivals, special occasions, amenities and personalized touches.
• Anticipate guest needs and turn great stays into unforgettable experiences.
• Handle guest concerns and service recovery with empathy, professionalism and follow-through.
• Lead Service Excellence meetings and drive follow-up on guest experience priorities.
• Review guest feedback and present quality reports with recommendations.
• Support guest loyalty initiatives including ALL – Accor Live Limitless.
• Collaborate with other departments to ensure seamless Rooms Division operations.

Skills

Supervisory experience

Guest relations experience

English proficiency

Leadership development

Problem solving

Organizational skills

Team player

Flexible schedule

Education

Hospitality/business degree

Job description

Fairmont Century Plaza in Los Angeles, CA invites applications for a Guest Relations Manager – Management Development Program. This 18‑month program fast‑tracks you into leadership within luxury hospitality, with mentorship, hands‑on training and real responsibility from day one.

You will support Guest Relations operations, coordinate VIP arrivals, and partner with Fairmont Gold to deliver elevated service while preparing for leadership roles across rooms division.