Luxury Guest Experience Specialist - Front Desk & Concierge

Oxford Suites & Hotels; Bend (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with profit sharing

Generous paid time off

Exclusive discounts at our properties

Ongoing training and career growth

Job summary

Oxford Collection of Hotels seeks a Guest Experience Representative at Oxford Hotel Bend to deliver warm, professional, and seamless check-in/check-out experiences. You will anticipate guest needs, communicate clearly, and uphold Forbes-standard service while coordinating with housekeeping, valet, and F&B teams.

The role emphasizes high levels of personal presentation, attention to detail, and the ability to manage guest requests in a fast-paced, luxury environment.

Qualifications

• 2+ years prior experience in customer service or hospitality.
• Familiarity with basic computer applications such as Microsoft Office is advantageous.
• Proof of eligibility to work in the United States.

Responsibilities

• Welcome guests with a polished and professional demeanor and ensure a smooth check-in/check-out experience.
• Provide detailed information about the hotel, amenities, and local recommendations.
• Process reservations, payments, and special requests accurately with discretion and confidentiality.
• Coordinate with staff to meet guest needs and deliver luxury-level service.
• Handle guest questions and concerns professionally, following policy and standards.

Skills

Customer service

Hospitality

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Oxford Collection of Hotels seeks a Guest Experience Representative at Oxford Hotel Bend to deliver warm, professional, and seamless check-in/check-out experiences. You will anticipate guest needs, communicate clearly, and uphold Forbes-standard service while coordinating with housekeeping, valet, and F&B teams.

The role emphasizes high levels of personal presentation, attention to detail, and the ability to manage guest requests in a fast-paced, luxury environment.