Luxury Guest Experience Host

Four Seasons; Puerto Rico; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and comprehensive福利

Complimentary accommodation at other S

Complimentary dry cleaning for staff

Complimentary employee meals

Paid holidays, vacation and sick days

Employee discounts on experiences

Job summary

Four Seasons Resort and Residences Puerto Rico is seeking a Guest Experience Host to anticipate guests' needs and curate memorable moments during their stay. You will be the direct link between VIP guests and hotel departments, providing personalized service with warmth and attentiveness.

Requirements include 2-3 years in luxury hotels, strong English/Spanish communication, and the ability to multitask in a fast-paced environment. Competitive benefits and a vibrant employee culture are offered.

Qualifications

• 2-3 years of relevant luxury hotel experience or equivalent.
• Ability to multitask in a fast-paced, high-volume setting.
• Strong (spoken and written) English and Spanish proficiency.

Responsibilities

• Provide highly personalized VIP guest experiences and act as the direct link between guests and hotel departments.
• Anticipate guest needs by learning preferences through conversation and guest history.
• Serve as VIP contact, including pre-arrival communications and ongoing engagement during the stay.
• Handle guest interactions with exceptional hospitality and professionalism; accommodate special requests.
• Inspect VIP and Special Attention guestrooms to ensure readiness for arrival.
• Greet and assist arriving and departing guests; project genuine hospitality and recognition.
• Maintain high visibility in the lobby and front desk to proactively assist guests.
• Resolve guest concerns quickly to ensure complete satisfaction and protect hotel reputation.

Skills

Luxury hotel experience

Multitask in high-volume environment

Bilingual Spanish/English

Communication skills

Interpersonal skills

Tools

Reservation systems

Computer systems

Job description

Four Seasons Resort and Residences Puerto Rico is seeking a Guest Experience Host to anticipate guests' needs and curate memorable moments during their stay. You will be the direct link between VIP guests and hotel departments, providing personalized service with warmth and attentiveness.

Requirements include 2-3 years in luxury hotels, strong English/Spanish communication, and the ability to multitask in a fast-paced environment. Competitive benefits and a vibrant employee culture are offered.