Guest Experience Host-1

Four Seasons; Puerto Rico; Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary and comprehensive福利

Complimentary accommodation at other S

Complimentary dry cleaning for staff

Complimentary employee meals

Paid holidays, vacation and sick days

Employee discounts on experiences

Résumé du poste

Four Seasons Resort and Residences Puerto Rico is seeking a Guest Experience Host to anticipate guests' needs and curate memorable moments during their stay. You will be the direct link between VIP guests and hotel departments, providing personalized service with warmth and attentiveness.

Requirements include 2-3 years in luxury hotels, strong English/Spanish communication, and the ability to multitask in a fast-paced environment. Competitive benefits and a vibrant employee culture are offered.

Qualifications

• 2-3 years of relevant luxury hotel experience or equivalent.
• Ability to multitask in a fast-paced, high-volume setting.
• Strong (spoken and written) English and Spanish proficiency.

Responsabilités

• Provide highly personalized VIP guest experiences and act as the direct link between guests and hotel departments.
• Anticipate guest needs by learning preferences through conversation and guest history.
• Serve as VIP contact, including pre-arrival communications and ongoing engagement during the stay.
• Handle guest interactions with exceptional hospitality and professionalism; accommodate special requests.
• Inspect VIP and Special Attention guestrooms to ensure readiness for arrival.
• Greet and assist arriving and departing guests; project genuine hospitality and recognition.
• Maintain high visibility in the lobby and front desk to proactively assist guests.
• Resolve guest concerns quickly to ensure complete satisfaction and protect hotel reputation.

Connaissances

Luxury hotel experience

Multitask in high-volume environment

Bilingual Spanish/English

Communication skills

Interpersonal skills

Outils

Reservation systems

Computer systems

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico's Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities - from golf, tennis, swimming and beyond.

About the role:

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.

What you will do:

• The primary responsibilities of the Guest Experience Hosts are to provide the most personalized and individually curated experience for each VIP guest. In this capacity he/she is the direct link between the guests and the hotels departments.
• Hosts should get to know their guest´s preferences using Golden and through conversation so they can anticipate their needs without being "intrusive".
• Act as point of contact for VIP´s. This includes a dedicated pre-arrival email before their visit as well as to be in direct contact with the guest throughout their stay.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
• Keeps management informed of guest incidents; represents senior management in their absence.
• Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
• Screens next day movements for special instructions to various departments.
• Ensures pending follow up action is communicated to the next shift.
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

What you bring:

• At least 2-3 years of relevant work experience in luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Spanish and English language.

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal