Luxury Guest Experience Expeditor

Fairmont Hotels & Resorts; Hawaii; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

11 paid holidays/personal days

Employee dining facility meals

Employee discounts on hotel services

Travel program discounts

Job summary

Fairmont Orchid on Hawai’i Island is adding an Expeditor to deliver a superior arrival and departure experience for guests in a luxury, fast-paced setting. You will interact with guests and colleagues daily, ensuring courteous service that begins with a warm aloha welcome.

Responsibilities include coordinating luggage, valet and guest requests, managing bike/golf program waivers, and maintaining a polished, personalized guest experience throughout the stay.

Responsibilities

• Assist with the coordination of a guests' stay with luggage, valet and other guests requests
• Ensure every guest is greeted and acknowledged with the aloha spirit
• Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
• Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
• Assist with group transportation and luggage movements
• Support expeditors and shuttle service when needed
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
• Try to remember individual’s names and their preferences to extend a personalized service

Job description

Fairmont Orchid on Hawai’i Island is adding an Expeditor to deliver a superior arrival and departure experience for guests in a luxury, fast-paced setting. You will interact with guests and colleagues daily, ensuring courteous service that begins with a warm aloha welcome.

Responsibilities include coordinating luggage, valet and guest requests, managing bike/golf program waivers, and maintaining a polished, personalized guest experience throughout the stay.