Expeditor, Guest Services (Full Time)

Fairmont Hotels & Resorts; Hawaii; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

11 paid holidays/personal days

Employee dining facility meals

Employee discounts on hotel services

Travel program discounts

Job summary

Fairmont Orchid on Hawai’i Island is adding an Expeditor to deliver a superior arrival and departure experience for guests in a luxury, fast-paced setting. You will interact with guests and colleagues daily, ensuring courteous service that begins with a warm aloha welcome.

Responsibilities include coordinating luggage, valet and guest requests, managing bike/golf program waivers, and maintaining a polished, personalized guest experience throughout the stay.

Responsibilities

• Assist with the coordination of a guests' stay with luggage, valet and other guests requests
• Ensure every guest is greeted and acknowledged with the aloha spirit
• Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
• Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
• Assist with group transportation and luggage movements
• Support expeditors and shuttle service when needed
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
• Try to remember individual’s names and their preferences to extend a personalized service

Job description

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What Is In It For You

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Preferred provider medical/drug/vision benefits starting at competitive prices for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

As a Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing courteous and efficient service creating a feeling of welcome. Exceeding customer expectations is the primary responsibility all the while operating within guidelines and procedures established by Fairmont Hotels & Resorts.

What You Will Be Doing

• Assist with the coordination of a guests' stay with luggage, valet and other guests requests
• Ensure every guest is greeted and acknowledged with the aloha spirit
• Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
• Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
• Assist with group transportation and luggage movements
• Support expeditors and shuttle service when needed
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
• Try to remember individual’s names and their preferences to extend a personalized service