Front Desk Agent - Luxury Resort Experience

Fairmont; Waimea/Kamuela (HI); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Life & accidental insurance

401(k) retirement plan with company匹配

11 paid holidays/personal days

10 days paid vacation

Hotel restaurant discounts (50%)

Retail discounts (30%)

Spa discount (30%)

Travel program with Accor properties

Complimentary meals

Job summary

Fairmont Orchid on Hawai'i Island is seeking a Guest Agent to warmly welcome guests from arrival to departure, ensuring an unforgettable experience. You will handle check-ins/outs, register guests, and coordinate with departments to uphold elite standards in a luxurious setting.

Join a collaborative team at a stunning resort and benefit from comprehensive medical, life, and retirement plans, plus extensive employee discounts and holidays.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage ('Olelo Hawai'i/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations.
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure.
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Assist guests with check in and checkout, as well as other cashiering duties.
• Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary.
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests' complaints and comments tactfully and efficiently.
• Handling guests' mails, messages, and answering of phone calls.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Be vigilant in regard to in-house credit matters and act upon any discrepancies.
• Alert Security or Duty Manager of suspicious looking person(s) / articles.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
• Attend all briefings, meetings and trainings as assigned by management.
• Be well versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Skills

Guest service

English proficiency

Multilingual advantage

Team collaboration

Attention to detail

Stress management

Tools

Opera PMS

Microsoft Office

Job description

Fairmont Orchid on Hawai'i Island is seeking a Guest Agent to warmly welcome guests from arrival to departure, ensuring an unforgettable experience. You will handle check-ins/outs, register guests, and coordinate with departments to uphold elite standards in a luxurious setting.

Join a collaborative team at a stunning resort and benefit from comprehensive medical, life, and retirement plans, plus extensive employee discounts and holidays.