Luxury Front Desk Receptionist — Elevate Guest Experiences

Four Seasons; Puerto Rico; On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Employee discount

Dry cleaning for employee uniforms

Employee meals

Job summary

Four Seasons Resort and Residences Puerto Rico welcomes guests with warmth at the Front Desk, ensuring seamless check-in, stay, and departure experiences. You will anticipate needs, offer personalized recommendations, and uphold Four Seasons service standards to exceed guest expectations.

Ideal candidates bring 1+ years in a luxury hotel or similar setting, exceptional communication, and a genuine guest-centric approach to every interaction.

Qualifications

• One + years experience working within a luxury hotel or similar environment.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
• Resolves guest complaints, and find opportunities to recognize and personalize the service.
• Experience for all guests.

Skills

Interpersonal skills

Cross-cultural sensitivity

Customer service orientation

Guest preferences understanding

Job description

Four Seasons Resort and Residences Puerto Rico welcomes guests with warmth at the Front Desk, ensuring seamless check-in, stay, and departure experiences. You will anticipate needs, offer personalized recommendations, and uphold Four Seasons service standards to exceed guest expectations.

Ideal candidates bring 1+ years in a luxury hotel or similar setting, exceptional communication, and a genuine guest-centric approach to every interaction.