Luxury Guest Experience Concierge

Fairmont; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Fairmont New Orleans is seeking a Guest Services professional to greet guests, assist with requests, and coordinate through the Alice system. You will support the Front Office by ensuring accurate guest histories, VIP procedures, and timely follow-up to inquiries in a luxury hotel setting.

The role requires excellent communication, strong attention to detail, and the ability to work well within a team while maintaining a high standard of service in a dynamic environment.

Qualifications

• Experience with PBX or hotel communications systems preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Be an ambassador of Fairmont New Orleans by providing an excellent first impression.
• Greet all guests courteously, using the guest’s name whenever possible.
• Communicate internal and external guest requests via Alice system.
• Ensure all requests logged in Alice are followed up according to the hotel’s standards.
• Deliver all wake up calls within 2 minutes of the requested time in a polite manner.
• Provide guests and residents with accurate information about the city and things to do.

Skills

PBX systems

Guest services

Telephone etiquette

Multitasking

Professional communication

Tools

Alice system

Job description

Fairmont New Orleans is seeking a Guest Services professional to greet guests, assist with requests, and coordinate through the Alice system. You will support the Front Office by ensuring accurate guest histories, VIP procedures, and timely follow-up to inquiries in a luxury hotel setting.

The role requires excellent communication, strong attention to detail, and the ability to work well within a team while maintaining a high standard of service in a dynamic environment.