Elite Guest Experience Coordinator

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks an experienced Executive Admin to support Elite guest relations and manage the General Manager's calendar, communications, and coordination across all departments. You will handle pre-arrival details, room allocations, and guest inquiries with a focus on discretion and impeccable service.

The role requires strong MS Word/Excel/PowerPoint skills, prior hospitality administration experience, bilingual Spanish preferred, and the ability to multitask

Qualifications

• Excellent computer skills including MS Word, Excel and PowerPoint.
• Hospitality systems experience is a plus.
• Previous managerial experience in hospitality or customer relations.
• Strong verbal and written communication in English; bilingual Spanish preferred.
• Ability to multitask and work under pressure with high attention to detail.

Responsibilities

• Oversee Elite guests stays, including pre-arrival, room allocation, and meet-and-greet.
• Determine amenities for Elite guests and coordinate with management.
• Coordinate corporate and ownership bookings and inquiries.
• Identify guest-centric experiences across hotel outlets.
• Collaborate with department managers to implement service processes.
• Proactively seek innovative anticipatory service opportunities.
• Coordinate departments for seamless service execution.
• Manage customer comments via questionnaires and social platforms.
• Support planning of guest and employee relations events.
• Assist in reviewing reservations and communications using the property management system.
• Handle complaints in GM/Hotel Manager's absence and report actions.
• Assist with follow-ups to guests on behalf of the GM.
• Provide various reports and maintain databases.

Skills

MS Word

Excel

PowerPoint

Hospitality systems

Communication skills

Multitasking

Attention to detail

Professionalism

Education

College diploma in hotel management or related field

Tools

Property management system

Job description

Fairmont Hotels & Resorts in New Orleans seeks an experienced Executive Admin to support Elite guest relations and manage the General Manager's calendar, communications, and coordination across all departments. You will handle pre-arrival details, room allocations, and guest inquiries with a focus on discretion and impeccable service.

The role requires strong MS Word/Excel/PowerPoint skills, prior hospitality administration experience, bilingual Spanish preferred, and the ability to multitask