Luxury Guest Concierge

The Charleston Place; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

The Charleston Place in Charleston, SC is seeking a Personal Concierge to serve as the hotel ambassador and primary guest contact. You will own the guest experience, anticipate needs, and coordinate with housekeeping and engineering to ensure seamless service.

The role includes evenings, weekends, and holiday shifts to meet guest demand. Fluent, professional communication and a customer-first mindset are essential.

Qualifications

• Excellent guest service and relationship-building skills.
• Fluent and professional written and verbal communication.
• Ability to multitask in a fast-paced hotel environment.
• Strong problem-solving and decision-making under pressure.

Responsibilities

• Represent the hotel and host guests with personalized service.
• Complete check-in and welcome experiences for arriving guests.
• Coordinate with housekeeping and engineering to ensure guest satisfaction.
• Manage guest requests and anticipate needs throughout the stay.
• Work evenings, weekends, and holidays as required.

Skills

Guest services

Communication

Multitasking

Attention to detail

Team player

Job description

The Charleston Place in Charleston, SC is seeking a Personal Concierge to serve as the hotel ambassador and primary guest contact. You will own the guest experience, anticipate needs, and coordinate with housekeeping and engineering to ensure seamless service.

The role includes evenings, weekends, and holiday shifts to meet guest demand. Fluent, professional communication and a customer-first mindset are essential.