Luxury Guest Arrival & Service Lead

Mountain Mastery Management Inc; Vail (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental care

Vision care

Life Insurance

Retirement plan with match

Paid time off

Job summary

Manor Vail Lodge seeks a Guest Arrival and Service Manager to be the face of the arrival experience, ensuring seamless check-in, luggage handling, and guest amenities in the luxury condo-hotel setting.

The role requires 2+ years in hospitality or guest services, exceptional interpersonal skills, and the ability to coordinate transportation, reservations, and services with Mountain Mastery Management Inc. The position includes benefits and a competitive salary in the Vail, Colorado area.

Qualifications

• 2+ years of hospitality or guest-facing experience in luxury or resort settings.
• Exceptional interpersonal and communication skills with a polished presence.
• Strong knowledge of Vail Village and surrounding area or ability to learn quickly.

Responsibilities

• Greet and assist arriving guests and owners; handle luggage and valet coordination.
• Oversee luggage storage, packages, and bell operations; maintain lobby and entrance area.
• Coordinate guest transportation, dining reservations, and activity bookings; manage guest deliveries.

Skills

Hospitality experience

Interpersonal skills

Knowledge of Vail area

Driver's license

Flexible schedule

Front desk experience

Job description

Manor Vail Lodge seeks a Guest Arrival and Service Manager to be the face of the arrival experience, ensuring seamless check-in, luggage handling, and guest amenities in the luxury condo-hotel setting.

The role requires 2+ years in hospitality or guest services, exceptional interpersonal skills, and the ability to coordinate transportation, reservations, and services with Mountain Mastery Management Inc. The position includes benefits and a competitive salary in the Vail, Colorado area.