Rooms Controller

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Montage International is seeking a Rooms Controller to pre-register hotel guests for a smooth arrival. The role requires coordinating reservations in Opera, managing room assignments seven days in advance, and collaborating with Housekeeping and Guest Reception to ensure timely readiness.

The position emphasizes strong English communication, basic computer skills, and knowledge of resort operations. This on-site post supports guest services and concierge teams in a luxury hotel setting.

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred.
• Previous customer service or luxury hotel experience required.
• Requires strong English language communication skills, both verbal and written.
• Must possess intermediate computer skills.
• Individual must have the ability to solve problems and make rational decisions.
• Knowledge of resort operations, its services, and facilities.

Responsibilities

• Pre-register reservations in Opera and create welcome packets prior to guest arrival.
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
• Answer incoming phone calls, handle guest requests and room moves.
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
• They will ensure that all group welcome materials are distributed accordingly.
• In addition, this position may be required to perform a combination of the following supportive functions: create reservations for guests who are at the desk or who call in after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services teams as needed.

Skills

Customer service experience

English communication

Problem solving

Computer skills

Resort operations knowledge

Education

High school or equivalent

Bachelor’s degree preferred

Tools

Opera

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Rooms Controller

Summary

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

Essential Functions

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
• They will ensure that all group welcome materials are distributed accordingly.
• In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services teams as needed.

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred
• Previous customer service or luxury hotel experience required
• Requires strong English language communication skills, both verbal and written
• Must possess intermediate computer skills
• Individual must have the ability to solve problems and make rational decisions
• Knowledge of resort operations, its services, and facilities

Physical Requirements

Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.

The pay scale for Rooms Controller is $26.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.