Luxury Group Sales Coordinator - VIP Events & Accounts

Lottenypalace; New York, Northern (NY, KY); Hybrid; USD 44,000 - 47,000; Full time

Job summary

LOTTE New York Palace is seeking a detail-oriented Group Sales Administrative Assistant to support the day-to-day activities of the Group Sales Department and assist Directors and Sales Managers.

Responsibilities include Salesforce space blocking, contract preparation, deposits and payments, showroom and gift bag management, event support, expense processing, and coordination with operations to ensure client needs are met.

Qualifications

• College degree or equivalent experience.
• Ability to read, write and speak English with excellent grammar.
• Pleasant and professional demeanor.
• Proficient in Word, Excel and PowerPoint.
• Ability to multitask and be proactive.
• Attention to detail is a must.
• Prior luxury hotel sales office experience is a strong plus.

Responsibilities

• Support day-to-day activities of the Group Sales Department and assist Directors/Managers.
• Check and block space in Salesforce.
• Assist in evaluation of business including profitability calculations.
• Prepare and follow up on Group and/or Catering Contracts.
• Follow up on Group Deposits + Payment.
• Assist with group turnovers, rooming lists, proformas and other tasks as assigned.
• Proactively manage showroom and gift bag preparation for site inspections.
• Proactively manage shipping of collateral and gifts for sales trips.
• Organize food and beverage orders and payments for all outside sales calls.
• Effectively manage daily calendar appointments to assist Sales Directors/Managers.
• Prepare and process expense reports.
• Process individual commission requests for group and/or bookings.
• Draft and execute sales collateral and client / prospect presentations.
• Organize, print and deliver VIP welcome notes.
• Thorough working knowledge of Salesforce to include creating/updating accounts or contacts, create new group bookings, revise existing group bookings, merge contracts and adjust clauses, create GRC reports.
• Answer phones and take correct messages.
• Qualify new account/booking requests.
• Answer telephones for others in department during their absence.
• Liaise with other hotel departments to meet client needs.
• Work closely with operations teams to ensure client's needs are met.
• Other administrative tasks as requested.

Skills

College degree

English fluency

Communication skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Multitasking

Attention to detail

Professional demeanor

Salesforce experience

Education

College Degree or equivalent

Tools

Salesforce

Job description

LOTTE New York Palace is seeking a detail-oriented Group Sales Administrative Assistant to support the day-to-day activities of the Group Sales Department and assist Directors and Sales Managers.

Responsibilities include Salesforce space blocking, contract preparation, deposits and payments, showroom and gift bag management, event support, expense processing, and coordination with operations to ensure client needs are met.