Luxury Group Reservations Specialist

Loews Hotels & Co; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (Sick, Vacation, Holiday

Tuition Reimbursement

Pet Insurance

Team member hotel rates

Job summary

Loews Hotels & Co in the United States is seeking a Group Reservations Coordinator to oversee contracted group room blocks and serve as the primary contact for group inquiries. You will ensure accuracy, maintain inventory, and coordinate communications with internal teams to support revenue goals.

Successful candidates will manage multiple priorities in a fast-paced hospitality environment, with strong communication and organizational skills, and experience with reservation systems and group

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of hospitality experience.
• Excellent verbal and written communication skills in English, including professional telephone etiquette.
• Proficient typing with at least 25 WPM.
• Previous reservations/front desk experience preferred.
• Bilingual or multilingual language skills are a plus.

Responsibilities

• Manage all contracted group room blocks from turnover through departure with accuracy and contract compliance.
• Review turnovers, rooming lists, rates, and room assignments; adjust as needed.
• Maintain group inventory, selling messages, and bookings configurations, including group landing pages.
• Communicate cut-off dates, deadlines, and key information promptly and professionally.
• Serve as primary contact for group reservations via phone and email; assist contacts with booking tools and processes.
• Coordinate rooming list administration and data entry in reservation systems.

Skills

Strong communication

Detail-oriented

Proactive problem solving

Organized

Typing proficiency

Professional telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Opera (PMS)

Job description

Loews Hotels & Co in the United States is seeking a Group Reservations Coordinator to oversee contracted group room blocks and serve as the primary contact for group inquiries. You will ensure accuracy, maintain inventory, and coordinate communications with internal teams to support revenue goals.

Successful candidates will manage multiple priorities in a fast-paced hospitality environment, with strong communication and organizational skills, and experience with reservation systems and group