Luxury Front Office Manager - NYC Pre-Opening

Viceroy Hotels and Resorts; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Viceroy Hotels & Resorts is opening Viceroy Park Avenue in December 2026 in Manhattan's NoMad neighborhood. This is a rare pre-opening opportunity to shape culture, service standards, and operational excellence from day one.

The Front Office Manager will oversee Guest Services, Concierge and Uniformed Services, driving guest satisfaction, revenue, and loyalty while leading a team through a demanding launch phase.

Qualifications

• 5+ years progressive hotel experience.
• Supervisory experience required.
• Exceptional customer service skills.
• Proficient in Windows and MS Office.
• Ability to communicate effectively and multitask in a fast-paced environment.
• Demonstrates a warm, friendly, professional demeanor.

Responsibilities

• Oversee Front Office, Guest Services, Concierge and Uniformed Services operations.
• Conduct interviews and develop staff training per SOPs.
• Maximize room revenue and occupancy through daily rate variance review and forecasting.
• Maintain SOPs for purchases, invoicing and accounting controls.
• Coordinate with Housekeeping, Reservations and Credit Manager to ensure smooth operations.
• Lead MOD coverage as scheduled and participate in required meetings.

Skills

Guest services leadership

Customer service

Communication skills

Multitasking

Staff coaching

Education

2-year college degree with 3+ years OR 4-year degree with 1+ year experience

Tools

MS Office

Job description

Viceroy Hotels & Resorts is opening Viceroy Park Avenue in December 2026 in Manhattan's NoMad neighborhood. This is a rare pre-opening opportunity to shape culture, service standards, and operational excellence from day one.

The Front Office Manager will oversee Guest Services, Concierge and Uniformed Services, driving guest satisfaction, revenue, and loyalty while leading a team through a demanding launch phase.