Luxury Front Office Manager - Boutique Hotel Leader

Crescent Hotels & Resorts; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Benefits package

401(k) eligibility

Professional development

Hotel travel benefits

Job summary

Elysée New York, managed by Crescent Hotels & Resorts, seeks an experienced Front Office Manager to oversee guest journey from arrival to departure. Lead Front Desk, Bell Services, PBX, and overnight operations with a focus on five-star service and brand standards.

Reporting to the Director of Operations, you will coach a team, drive guest satisfaction, and partner across departments to deliver a seamless, personalized luxury experience in a prestigious New York hotel.

Qualifications

• Strong leadership presence with luxury hospitality experience.
• Deep knowledge of front office operations, reservations, guest services, and overnight procedures (Opera Cloud).
• Experience in budgeting, forecasting, labor management, and cost control.
• Multilingual abilities are a plus.

Responsibilities

• Lead Front Desk, Bell Services, PBX, and overnight operations to deliver five-star guest experiences.
• Train and develop Front Office team; set standards and coach on service priorities.
• Monitor arrivals, VIP activity, and guest preferences to ensure seamless service.
• Collaborate with departments to maintain luxury standards and brand alignment.
• Support budgeting, scheduling, and operational planning for the Front Office.

Skills

Front Office leadership

Opera Cloud

Luxury hospitality

Financial acumen

Budgeting and forecasting

Multilingual capabilities

Education

Bachelor's degree in hospitality management or related field

Tools

Opera Cloud

Job description

Elysée New York, managed by Crescent Hotels & Resorts, seeks an experienced Front Office Manager to oversee guest journey from arrival to departure. Lead Front Desk, Bell Services, PBX, and overnight operations with a focus on five-star service and brand standards.

Reporting to the Director of Operations, you will coach a team, drive guest satisfaction, and partner across departments to deliver a seamless, personalized luxury experience in a prestigious New York hotel.