Front Desk Agent - Limelight Mammoth

Limelight Hotels; Mammoth Lakes (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

401(k) Savings Plan

Job summary

Limelight Hotels in Mammoth Lakes is seeking a Front Desk Agent responsible for welcoming guests and managing check-ins. The ideal candidate will have a high school diploma and at least one year of customer experience, preferably in a front desk role.

Key responsibilities include coordinating guest requests and maintaining a cash bank. This full-time position offers various benefits including health insurance and paid time off.

Qualifications

• 1 year of customer or guest experience preferred.
• Previous front desk experience preferred.

Responsibilities

• Welcome guests and assign rooms.
• Provide summary of hotel and amenities.
• Coordinate with departments for guest needs.
• Maintain cash bank and settle transactions.
• Assist in emergency procedures.

Skills

Active listening

Interpersonal skills

Problem-solving skills

Attention to detail

Ability to work under pressure

Education

High School Diploma or equivalent

Job description

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Each Limelight hotel is inspired by place, united by purpose, defined by you and set in the heart of elevated and unique locations, each carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

Position Summary

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.

Job Posting Deadline

Applications for this position will be accepted until June 14, 2026.

Essential Job Functions / Key Job Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide summary of the hotel and the amenities offered to guests
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Recommend restaurants and activities for guest’s ability/skill level and interest
• Responsible for maintaining cash bank and for daily settling of cash bank
• Accept reservations, changes, and cancellations.
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• Other duties as assigned

Education & Experience Requirements

• High School Diploma or high school equivalent preferred
• 1 year of customer or guest experience preferred
• Previous front desk experience preferred

Knowledge, Skills & Abilities

• Basis knowledge of local mountain, town activities and events in the area
• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical‑thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast‑paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Full‑Time Benefits

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Other company perks

Part‑Time Benefits

Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970‑300‑7700.

This job description is designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

Aspen One participates in E‑Verify.