Luxury Front Office Leader - Guest Experience & Operations

Omni Hotels; Hilton Head Island, Northern (SC, KY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and bonus

Comprehensive medical insurance

Paid time off

401(k) with company match

Complimentary meals

Job summary

Omni Hotels is seeking a Director of Front Office for Omni Hilton Head Oceanfront Resort. This role involves leading front office operations, ensuring exceptional guest experiences, and overseeing various departments like Guest Services and Concierge.

The ideal candidate should have at least 5 years of luxury hotel experience, strong financial acumen, and proven leadership abilities. Benefits include competitive salary, comprehensive insurance, and career development programs.

Qualifications

• Minimum 5 years of progressive Front Office leadership experience in a luxury hotel or resort environment.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to lead large teams in a fast-paced resort setting.

Responsibilities

• Lead all Front Office operations to deliver exceptional guest satisfaction.
• Ensure compliance with Omni brand standards and resort operating procedures.
• Recruit, train, mentor, and develop Front Office leaders and associates.
• Drive guest engagement initiatives and maintain high guest satisfaction scores.

Skills

Leadership

Operational efficiency

Guest service

Financial acumen

Communication

Interpersonal skills

Tools

Opera PMS

Microsoft Office Suite

Job description

Omni Hotels is seeking a Director of Front Office for Omni Hilton Head Oceanfront Resort. This role involves leading front office operations, ensuring exceptional guest experiences, and overseeing various departments like Guest Services and Concierge.

The ideal candidate should have at least 5 years of luxury hotel experience, strong financial acumen, and proven leadership abilities. Benefits include competitive salary, comprehensive insurance, and career development programs.