Luxury Front Office Lead — Guest Experience Champion

The William Vale; New York (NY); On-site; USD 68,000 - 70,000; Full time

Job summary

The William Vale seeks a seasoned Assistant Front Desk Manager to lead the Front Office team with a guest-first mindset. You will support the Director of Front Desk, coach staff, and ensure seamless service across arrivals, amenities, and communications.

Ideal candidates bring 3+ years in hospitality, at least 1 year in leadership, and flexibility to cover varied shifts including overnights. Confidence in confidentiality and professional decorum is essential.

Qualifications

• 3+ years’ hospitality experience, preferably in luxury settings.
• 1+ year leadership experience.
• Ability to work varied shifts, including weekends/holidays, and a 24-hour operation.

Responsibilities

• Lead Front Office team and assist the Director of Front Desk by guiding daily operations.
• Provide elevated, personalized guest service and promptly address guest needs and concerns.
• Oversee arrivals/departures for guests, coordinating with departments for seamless experiences.
• Train new hires and coach team members to support growth and performance.
• Maintain organized filing systems, schedules, forecasts, and reports for the Front Desk.
• Communicate clearly with professional language and ensure adherence to policies.
• Attend meetings/trainings with People & Culture Team and Front Office leadership.

Skills

Communication skills

Outlook/Excel/Word

Organization/Time management

Policy knowledge

Professionalism

Tools

Opera Cloud

Job description

The William Vale seeks a seasoned Assistant Front Desk Manager to lead the Front Office team with a guest-first mindset. You will support the Director of Front Desk, coach staff, and ensure seamless service across arrivals, amenities, and communications.

Ideal candidates bring 3+ years in hospitality, at least 1 year in leadership, and flexibility to cover varied shifts including overnights. Confidence in confidentiality and professional decorum is essential.