Front Office Leader — Guest Experience & Training

Wequassett; New York (NY); Hybrid; USD 68,000 - 70,000; Full time

Job summary

The William Vale in Brooklyn, NY is seeking a growth-minded leader for the Front Desk team with strong communication skills to drive excellent guest experiences and operational efficiency. You will guide the Front Office alongside fellow leaders, coach staff, and ensure a seamless guest journey across arrivals, stays, and departures.

Responsibilities include training, performance feedback, and maintaining high professional standards while promoting hotel amenities.

Qualifications

• Proficient with Outlook, Excel, Word, Email; Opera Cloud experience a plus.
• Strong organizational and time management skills.
• Knowledge of property and company policies and procedures.
• Maintain a high level of professionalism in all interactions.

Responsibilities

• Coach and lead the Front Office Team alongside the Assistant Front Desk Leaders.
• Support the Director of Front Desk with a collaborative leadership approach.
• Build and maintain relationships across departments to ensure efficiency.
• Provide training to new hires and ongoing coaching to staff.
• Deliver elevated, personalized service to guests at all times.
• Anticipate guest needs and respond promptly to requests and inquiries.
• Listen actively to guest feedback and address concerns with calm, empathy, and appropriate escalation.

Skills

Outlook & Office Suite

Organizational skills

Policies knowledge

Professionalism

Tools

Opera Cloud

Job description

The William Vale in Brooklyn, NY is seeking a growth-minded leader for the Front Desk team with strong communication skills to drive excellent guest experiences and operational efficiency. You will guide the Front Office alongside fellow leaders, coach staff, and ensure a seamless guest journey across arrivals, stays, and departures.

Responsibilities include training, performance feedback, and maintaining high professional standards while promoting hotel amenities.