Luxury Front Office Lead — Assistant Manager (Boston)

Langham Hospitality Group; United States; On-site; USD 78,000 - 84,000; Full time

Job summary

The Langham, Boston is seeking a Front Office Manager to lead the front office team in delivering unparalleled luxury service in a fast-paced environment. You will uphold Forbes, Leading Quality, Langham Brand standards and manage daily operations, guest relations, and staff performance.

Candidates should have at least two years of luxury hotel Front Office management experience, a college degree, and a willingness to work variable shifts including weekends and nights.

Qualifications

• Two years of Front Office management experience in a luxury hotel.
• Experience with five-star standards.
• College degree.
• CPR certification a plus.
• Legally authorized to work in the United States.

Responsibilities

• Oversee Front Office operations and support other departments to deliver luxury service.
• Ensure the highest level of guest service and adherence to standards.
• Train, coach, and develop non-management Front Office colleagues.
• Monitor KPIs, payroll, and daily inspections.
• Coordinate with departments to maximise guest satisfaction and revenue.

Skills

People management

Team leadership

Guest service

Decision making

Shift flexibility

Education

Bachelor's degree

Tools

PMS

Job description

The Langham, Boston is seeking a Front Office Manager to lead the front office team in delivering unparalleled luxury service in a fast-paced environment. You will uphold Forbes, Leading Quality, Langham Brand standards and manage daily operations, guest relations, and staff performance.

Candidates should have at least two years of luxury hotel Front Office management experience, a college degree, and a willingness to work variable shifts including weekends and nights.