Concierge - Viceroy

The Westin Riverfront Resort & Spa; Snowmass Village (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan with Company Match

Paid Time Off & Paid Sick Time

Wellness Benefits & Employee Support

Ski Pass or Equivalent Bonus

Employee Referral Program

Professional Development & Career Grow

Employee Discounts

Sabbatical Program

Job summary

Viceroy Snowmass in Snowmass Village, CO, is seeking a personable Concierge to deliver exceptional guest experiences by serving as a central point of communication, anticipating needs, and coordinating personalized services with hotel departments.

The role supports reservations, transportation, activities, and special requests while collaborating with Front Desk, Bell, and Food & Beverage teams; candidates should thrive in a fast-paced luxury environment and be committed to genuine, attentive

Qualifications

• High school diploma or equivalent required.
• Previous experience in hospitality, concierge services, front desk operations, or customer service preferred.
• Excellent verbal and written communication skills, with professional telephone and email etiquette.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Friendly, proactive, and guest-focused attitude with a passion for delivering exceptional hospitality.
• Proficiency with basic computer systems and office software, with the ability to learn hotel-specific technology.
• Ability to communicate effectively with multiple departments and resolve guest concerns with professionalism and discretion.
• Knowledge of Snowmass Village, Aspen, and surrounding attractions, restaurants, and recreational activities is a plus.
• Ability to lift and handle packages or luggage weighing up to 40 pounds, with or without reasonable accommodation.
• Flexible availability to work mornings, evenings, weekends, and holidays based on operational needs.

Responsibilities

• Deliver exceptional, personalized guest service by responding to inquiries, anticipating needs, and creating welcoming and memorable experiences.
• Manage a high volume of incoming phone calls and emails, providing accurate information, professional assistance, and timely responses to guest requests.
• Coordinate, document, and follow up on guest requests across departments to ensure efficient service and guest satisfaction.
• Arrange and assist with dining reservations, transportation, recreational activities, appointments, and other personalized guest experiences.
• Collaborate with Front Desk, Bell, Valet, Shuttle, Housekeeping, and Food & Beverage teams to communicate requests and support seamless hotel operations.
• Provide accurate information about hotel amenities, local attractions, dining options, and seasonal activities while identifying opportunities to enhance the guest experience.
• Support daily operations by assisting with luggage and package handling, guest deliveries, mail distribution, and front desk coverage during busy periods.
• Assist Food & Beverage operations by coordinating room service orders and communicating special guest requests.
• Maintain accurate records, organize guest communications, and ensure front desk and back-office supplies are properly stocked.
• Support cross-training, special events, and other operational needs while maintaining professional service standards and a positive, team-oriented attitude.

Skills

Hospitality experience

Concierge/customer service

Verbal and written communication

Organizational skills

Team player

Education

High school diploma or equivalent

Job description

About the Role

Viceroy Snowmass, located in beautiful Snowmass Village, Colorado, is seeking a personable, proactive, and service-oriented Concierge to join our team! In this role, you will deliver exceptional guest experiences by serving as a central point of communication, anticipating guest needs, coordinating personalized services, and ensuring seamless communication across hotel departments.

As an essential member of our Guest Services team, you will assist guests with reservations, transportation, activities, and special requests while supporting Front Desk, Bell, Food & Beverage, and other operational teams. The ideal candidate thrives in a fast-paced luxury hospitality environment, enjoys connecting with people, and is committed to creating memorable experiences through genuine and attentive service.

• • Job Location: Viceroy Snowmass – Snowmass Village, CO
  • Pay Rate: $25.00 / Hourly
  • Schedule: Flexible schedule, including mornings, evenings, weekends, and holidays
  • Employment Status: Full-Time Year-Round, Full-Time Seasonal
  • Start Date: ASAP
  • Application Deadline: 12/02/2026

What You’ll Do

• Deliver exceptional, personalized guest service by responding to inquiries, anticipating needs, and creating welcoming and memorable experiences.
• Manage a high volume of incoming phone calls and emails, providing accurate information, professional assistance, and timely responses to guest requests.
• Coordinate, document, and follow up on guest requests across departments to ensure efficient service and guest satisfaction.
• Arrange and assist with dining reservations, transportation, recreational activities, appointments, and other personalized guest experiences.
• Collaborate with Front Desk, Bell, Valet, Shuttle, Housekeeping, and Food & Beverage teams to communicate requests and support seamless hotel operations.
• Provide accurate information about hotel amenities, local attractions, dining options, and seasonal activities while identifying opportunities to enhance the guest experience.
• Support daily operations by assisting with luggage and package handling, guest deliveries, mail distribution, and front desk coverage during busy periods.
• Assist Food & Beverage operations by coordinating room service orders and communicating special guest requests.
• Maintain accurate records, organize guest communications, and ensure front desk and back-office supplies are properly stocked.
• Support cross-training, special events, and other operational needs while maintaining professional service standards and a positive, team-oriented attitude.

About You

• High school diploma or equivalent required.
• Previous experience in hospitality, concierge services, front desk operations, or customer service preferred.
• Excellent verbal and written communication skills, with professional telephone and email etiquette.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Friendly, proactive, and guest-focused attitude with a passion for delivering exceptional hospitality.
• Proficiency with basic computer systems and office software, with the ability to learn hotel-specific technology.
• Ability to communicate effectively with multiple departments and resolve guest concerns with professionalism and discretion.
• Knowledge of Snowmass Village, Aspen, and surrounding attractions, restaurants, and recreational activities is a plus.
• Ability to lift and handle packages or luggage weighing up to 40 pounds, with or without reasonable accommodation.
• Flexible availability to work mornings, evenings, weekends, and holidays based on operational needs.

Benefits & Perks

Eligible employees may enjoy a variety of benefits and perks, including:

• Medical, Dental & Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off & Paid Sick Time
• Wellness Benefits & Employee Assistance Program
• Ski Pass or Equivalent Bonus
• Employee Referral Program
• Professional Development & Career Growth Opportunities
• Employee Discounts
• Sabbatical Program

Benefits and perks are subject to eligibility requirements and applicable company policies.

Why Join Us

At Viceroy Snowmass, hospitality is more than a service—it’s about creating meaningful connections and unforgettable experiences. Our team takes pride in delivering personalized service while fostering a welcoming, collaborative, and supportive environment for guests, owners, and colleagues.

As part of East West Hospitality, you’ll have the opportunity to grow professionally, develop valuable skills, and contribute to a company that values integrity, teamwork, community involvement, and genuine hospitality. Join us and help create exceptional guest experiences in one of Colorado’s premier mountain destinations!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

East West Hospitality is an equal opportunity employer and participates in E-Verify.