Luxury Front Office & Guest Relations Leader

EOS; Islamorada (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, and ancillary

Discounts at sister properties

Professional development opportunities

Discounted employee meals

Job summary

EOS Hospitality seeks an experienced Operations Manager for The Islands of Islamorada to lead front desk, guest services, and owner-relations with a focus on luxury, residential-style service. You will manage daily operations, oversee reservations and billing accuracy, and coordinate with Housekeeping, Engineering, and Marina to ensure seamless guest journeys.

Ideal candidates have 4–6 years in hotel/front office, with 2–3 years in a supervisory role, and a strong background in PMS systems.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 4–6 years in hotel/resort front office or guest relations, with 2–3 years in a supervisory role.
• Proven leadership in a luxury or residential-style hospitality environment; villa/owner-relations experience is a plus.
• Strong knowledge of property management systems, front office operations, revenue awareness, and guest preference management.
• Excellent communication, relationship-building, and problem-solving skills with owners, VIP guests, and internal stakeholders.
• Familiarity with the Florida Keys market and luxury traveler expectations; flexible hours including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk, concierge, and guest services to ensure seamless check-in/out and exceptional service.
• Coordinate reservations, room assignments, billing accuracy, and special requests for villas and suites.
• Enforce security and safety protocols to maintain a private environment for guests, owners, and staff.
• Collaborate with Housekeeping, Engineering, and Marina to support villa/suite readiness and movements.
• Ensure accurate posting and reconciliation of incidental charges including F&B daily.
• Ensure Exclusive Resort and Inspirato standards are executed daily by staff.

Skills

Leadership

Guest relations

PMS knowledge

Budgeting

Staff training

Education

Bachelor’s degree in hospitality management or related field

Tools

PMS systems

Opera PMS

Job description

EOS Hospitality seeks an experienced Operations Manager for The Islands of Islamorada to lead front desk, guest services, and owner-relations with a focus on luxury, residential-style service. You will manage daily operations, oversee reservations and billing accuracy, and coordinate with Housekeeping, Engineering, and Marina to ensure seamless guest journeys.

Ideal candidates have 4–6 years in hotel/front office, with 2–3 years in a supervisory role, and a strong background in PMS systems.