Luxury Front Office Director | Lead Guest Service & Ops

The Rittenhouse Group; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

The Rittenhouse Group is seeking a Front Office Director to lead hotel front office operations, ensuring exceptional guest service and adherence to sustainability standards. You will oversee departments, supervise managers, and align with brand expectations.

Responsibilities include budgeting, forecasting, and maintaining accounting controls, while driving guest satisfaction and safety compliance across shifts and holidays.

Qualifications

• Interview, select, train, schedule and coach associates.
• Oversee front office departments for optimal service.
• Monitor guest satisfaction and brand standards.
• Resolve complaints and anticipate issues.
• Manage front office financials, budgets and forecasts.
• Supervise front office managers and review incident logs.
• Coordinate with accounting and payroll functions.
• Ensure safety, MSDS and OSHA compliance.

Responsibilities

• Interview, train, schedule, coach and support associates to standards.
• Oversee front office departments to deliver high service levels.
• Be aware of guest satisfaction scores and work to improve them.
• Resolve complaints and monitor operations to prevent issues.
• Monitor financial operations and ensure proper controls.
• Develop and monitor department budgets and forecasts.
• Supervise all front office managers.
• Coordinate with corporate accounting for payroll.

Skills

Interview & coach

People management

Budgeting & forecasting

Guest satisfaction

Operations oversight

Staff development

Vendor/contracts oversight

Safety & compliance

Education

Bachelor’s degree

Job description

The Rittenhouse Group is seeking a Front Office Director to lead hotel front office operations, ensuring exceptional guest service and adherence to sustainability standards. You will oversee departments, supervise managers, and align with brand expectations.

Responsibilities include budgeting, forecasting, and maintaining accounting controls, while driving guest satisfaction and safety compliance across shifts and holidays.