Luxury Front Office Director - Guest Experience Leader

Pyramid Burlington Management; United States; Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical insurance with employer

Vision

Dental

Life insurance

Pet insurance

Accident insurance options

401(k) with employer match

Paid time off

Exclusive discounts

Support and flexibility

Résumé du poste

Pyramid Global Hospitality seeks a Director of Front Office for the Inn at Perry Cabin, a Forbes-prominent luxury resort on Maryland's Eastern Shore. You will lead all Front Office operations with a focus on exceptional guest service, team development, and adherence to brand standards.

In this on-site role, you will manage Front Desk Supervisors and related staff, ensure smooth guest arrivals, and uphold top-tier service while collaborating with diverse departments across the resort.

Qualifications

• Experience leading Front Office operations in a hotel setting.
• Strong customer service orientation and professional demeanor.
• Ability to supervise Front Desk Supervisors, Front Desk Agents and Night Audit staff.

Responsabilités

• Oversee Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and coordinate with third‑party staff to ensure an orderly workflow.

Connaissances

Front Office leadership

People management

Customer service

Description du poste

Pyramid Global Hospitality seeks a Director of Front Office for the Inn at Perry Cabin, a Forbes-prominent luxury resort on Maryland's Eastern Shore. You will lead all Front Office operations with a focus on exceptional guest service, team development, and adherence to brand standards.

In this on-site role, you will manage Front Desk Supervisors and related staff, ensure smooth guest arrivals, and uphold top-tier service while collaborating with diverse departments across the resort.