Director of Front Office

Pyramid Burlington Management; United States; Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical insurance with employer

Vision

Dental

Life insurance

Pet insurance

Accident insurance options

401(k) with employer match

Paid time off

Exclusive discounts

Support and flexibility

Résumé du poste

Pyramid Global Hospitality seeks a Director of Front Office for the Inn at Perry Cabin, a Forbes-prominent luxury resort on Maryland's Eastern Shore. You will lead all Front Office operations with a focus on exceptional guest service, team development, and adherence to brand standards.

In this on-site role, you will manage Front Desk Supervisors and related staff, ensure smooth guest arrivals, and uphold top-tier service while collaborating with diverse departments across the resort.

Qualifications

• Experience leading Front Office operations in a hotel setting.
• Strong customer service orientation and professional demeanor.
• Ability to supervise Front Desk Supervisors, Front Desk Agents and Night Audit staff.

Responsabilités

• Oversee Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and coordinate with third‑party staff to ensure an orderly workflow.

Connaissances

Front Office leadership

People management

Customer service

Description du poste

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.

A Forbes 4‑star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid‑Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye‑designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55‑foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero‑edge swimming pool, lush gardens maintained by our on‑property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn.

What you will have an opportunity to do:

JOB SUMMARY

As a Department Head, the Director of Front Office will lead all Front Office operations, while providing efficient, friendly, and excellent customer service at all times; maintain a clean, professional, top quality Front Office in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests, so that their arrival experience is pleasurable and informative. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

ESSENTIAL JOB FUNCTIONS

• Oversee, lead and assist all Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and liaison with third‑party company for Door Staff, Valets, Bell staff to ensure orderly workflow.

Benefits

• Medical insurance with employer contribution
• Vision
• Dental
• Life insurance
• Pet insurance
• Accident insurance options
• 401(k) program with employer match and immediate full vesting
• Paid time off
• Exclusive discounts across our portfolio of hotels
• Support, flexibility, and benefits that help you thrive both professionally and personally

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com