Luxury Front Office Director | Guest Experience Leader

Delano Miami Beach; Miami Beach (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Delano Miami Beach is seeking a Director of Front Office to oversee the daily operations of the Front Office, Bell Stand and Concierge teams, ensuring seamless guest experiences and adherence to brand standards.

Reporting to the Director of Rooms, you will lead a high-performing team, drive service excellence, and coordinate with other departments to resolve issues and optimize guest satisfaction.

Qualifications

• Minimum 5 years in a leadership role in an upscale or luxury lifestyle brand hotel.
• Strong knowledge of hotel operations across Front Desk, Concierge, Bell, Guest Services.
• Experience with Opera or SynXis PMS.

Responsibilities

• Lead and manage front office departments to deliver outstanding guest service.
• Oversee scheduling, training, and performance management of front office staff.
• Coordinate with other departments to ensure efficient guest services.
• Analyze front office metrics and support revenue management strategies.
• Ensure compliance with health, safety and hotel policies.
• Drive staff engagement and coach team members.

Skills

Front Office Ops

Guest service

Staff coaching

English fluency

Problem solving

Education

Bachelor's degree

High school diploma

Tools

Opera

SynXis

Job description

Delano Miami Beach is seeking a Director of Front Office to oversee the daily operations of the Front Office, Bell Stand and Concierge teams, ensuring seamless guest experiences and adherence to brand standards.

Reporting to the Director of Rooms, you will lead a high-performing team, drive service excellence, and coordinate with other departments to resolve issues and optimize guest satisfaction.