Assistant Guest Services Manager

Auberge Collection; Waimea/Kamuela (HI); On-site; USD 70,000 - 75,000; Full time

Job summary

Mauna Lani Auberge Collection in Hawaii seeks an Assistant Guest Services Manager to lead the front drive, supervise Bell/Valet staff, and uphold the luxury guest experience.

You will oversee the Mercedes-Benz Courtesy Vehicle Program, lead daily team meetings, train staff, monitor guest satisfaction, assist budgeting and coordination with other departments to ensure seamless service.

Qualifications

• Must be able to speak, read, write, and understand English.
• Computer literacy in Microsoft Windows applications is required.
• Working knowledge of the Opera & ALICE Suite is an asset.
• Must have a Valid U.S. driver’s license with no violations within the last two years.
• Ability to drive and park all vehicle types.
• At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification is an asset.

Responsibilities

• Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
• Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
• Lead and develop the front drive team, conducting daily meetings and training sessions.
• Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
• Manage procurement, inventory, and safety compliance for front drive operations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Participate in budgeting, cost control, and departmental planning.
• Assist in recruiting and complete other duties as assigned by hotel leadership.

Skills

Guest Service Leadership

Front of House Leadership

Team Management

Customer Service

Education

High school or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Windows

Opera

ALICE Suite

Job description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base annual salary range for this position is $70k - $75k.

Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately
become part of an active community dedicated to enriching people’s lives. The Assistant Guest Services
Manager will manage the front drive, oversee functions of the Bell/Valet Attendants, House Car Drivers,
and Bell Clerks, and display strong leadership and managerial skills to maintain exceptional service standards.

• Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
• Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
• Lead and develop the front drive team, conducting daily meetings and training sessions.
• Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
• Manage procurement, inventory, and safety compliance for front drive operations.
• Collaborate with other departments to ensure a cohesive guest experience.
• Participate in budgeting, cost control, and departmental planning.
• Assist in recruiting and complete other duties as assigned by hotel leadership.

Qualifications

• Must be able to speak, read, write, and understand English.
• Computer literacy in Microsoft Windows applications is required.
• Working knowledge of the Property Management system Opera & ALICE Suite is anasset.
• Must have a Valid U.S. driver's License with no violations within the last two years.
• Ability to drive and park all vehicle types.
• At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification is an asset.
  

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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