Luxury Front Desk Supervisor — Hospitality Leader

Stratton Amenities; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Stratton Amenities is seeking a dynamic Front Desk Supervisor to join our team in Austin. You will lead a dedicated team of concierge ambassadors, act as the primary liaison between the Property Manager and concierge team, and ensure the delivery of exceptional service to our residents, guests, and prospects.

The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.

Qualifications

• Lead and supervise staff in a fast-paced luxury setting.
• Experience developing and delivering staff trainings.
• Positive, enthusiastic leader with a strong service mindset.
• 2 years hospitality, multifamily, or upscale hotel experience.
• 2 years luxury retail experience preferred.
• Demonstrated ability to deliver exceptional resident experiences.

Responsibilities

• Lead concierge team and set the standard for service as the face of the property.
• Coordinate communication between the property manager and concierge team.
• Provide anticipatory, seamless service to residents and guests.
• Address resident concerns promptly and professionally.
• Hold weekly meetings with the property manager to align on goals.
• Schedule management and oversee weekly payroll.
• Develop and enforce SOPs, coaching, and accountability measures.
• Foster a positive work culture and maintain professional appearance.

Skills

Leadership

Training

Hospitality

Multifamily

Upscale Hotel

Luxury Retail

Customer Service

Job description

Stratton Amenities is seeking a dynamic Front Desk Supervisor to join our team in Austin. You will lead a dedicated team of concierge ambassadors, act as the primary liaison between the Property Manager and concierge team, and ensure the delivery of exceptional service to our residents, guests, and prospects.

The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.