Luxury Front Desk Supervisor – Guest Experience Leader

management-davidsonhospitality; Charleston (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav

401K Match

Job summary

Davidson Hospitality Group is seeking a Front Desk Supervisor at Grand Bohemian Charleston, Autograph Collection, a luxury boutique hotel in Charleston, SC. You will supervise the front desk, ensure seamless check-in/out, and lead a team to deliver exceptional guest service.

The role requires cash handling experience, strong communication, and fluency in English, with a flexible schedule including nights and weekends.

Qualifications

• High School diploma or GED required.
• Prior cash handling experience preferred.
• Must communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months of Front Desk experience.
• Strong computer skills required.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in and check-out.
• Lead and motivate the front desk team to deliver outstanding service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff.
• Ensure accuracy of reservations and billing information.
• Collaborate with other departments to resolve guest issues.
• Maintain a clean and organized front desk area.
• Monitor compliance with hotel policies and procedures.

Skills

Cash handling

Communication

English fluency

Front desk experience

Computer skills

Flexible schedule

Education

High School diploma or GED

Job description

Davidson Hospitality Group is seeking a Front Desk Supervisor at Grand Bohemian Charleston, Autograph Collection, a luxury boutique hotel in Charleston, SC. You will supervise the front desk, ensure seamless check-in/out, and lead a team to deliver exceptional guest service.

The role requires cash handling experience, strong communication, and fluency in English, with a flexible schedule including nights and weekends.