Guest Experience Supervisor – Front Desk (Luxury Hotel)

Davidson Hospitality Group; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

401K Match

Paid Time Off

Job summary

Hotel Beauden, Autograph Collection, operated by Davidson Hospitality Group, seeks a Front Desk Supervisor to lead our front desk team and ensure exceptional guest service in a dynamic luxury setting.

You'll supervise check-in/out, train staff, and handle guest requests while coordinating with other departments to deliver seamless experiences. A strong emphasis on cash handling, communication, and flexible hours is required.

Qualifications

• Prior cash handling experience
• High School graduate or GED
• Ability to communicate effectively with the public and team members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Front desk experience

Communication skills

Computer skills

English fluency

Flexible schedule

Education

High School diploma

Job description

Hotel Beauden, Autograph Collection, operated by Davidson Hospitality Group, seeks a Front Desk Supervisor to lead our front desk team and ensure exceptional guest service in a dynamic luxury setting.

You'll supervise check-in/out, train staff, and handle guest requests while coordinating with other departments to deliver seamless experiences. A strong emphasis on cash handling, communication, and flexible hours is required.