Luxury Front Desk Supervisor - Guest Experience Leader

Davidson Hospitality Group; South Carolina; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is seeking a Front Desk Supervisor for the Grand Bohemian Charleston, Autograph Collection, a luxury boutique hotel in Charleston's historic district. You will lead the front desk team, oversee check-in/out, and ensure guests receive exceptional service that reflects the property’s artistic, Southern-European blend.

Ideal candidates have strong cash handling, communication, and computer skills, with at least six months front desk experience, and the flexibility to work

Qualifications

• Cash handling experience required.
• High School diploma or GED.
• Ability to communicate effectively with guests and team members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Communication

Front desk experience

Computer skills

Fluent English

Flexible schedule

Education

High School diploma or GED

Job description

Davidson Hospitality Group is seeking a Front Desk Supervisor for the Grand Bohemian Charleston, Autograph Collection, a luxury boutique hotel in Charleston's historic district. You will lead the front desk team, oversee check-in/out, and ensure guests receive exceptional service that reflects the property’s artistic, Southern-European blend.

Ideal candidates have strong cash handling, communication, and computer skills, with at least six months front desk experience, and the flexibility to work