Luxury Front Desk Manager — Guest Experience Leader

BENCHMARK; Chatham (MA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

BENCHMARK is seeking a Front Desk Manager for Chatham Bars Inn in Massachusetts. The role involves overseeing front office operations while ensuring exceptional guest service. Interested candidates should have a minimum of 2 years of experience in a luxury hotel setting and possess strong management and leadership skills.

The selected individual will supervise staff, handle guest complaints, and ensure service quality standards are met. A competitive salary of $65,000 and benefits including health insurance are offered.

Qualifications

• Minimum 2 years front office and/or supervisory experience in luxury hotel setting.
• Demonstrated management and leadership skills.
• Ability to train subordinate staff in accounting.

Responsibilities

• Oversee front office operations efficiently.
• Supervise Guest Service Agents and Concierge.
• Handle guest complaints and comments tactfully.

Skills

Management skills

Customer service skills

Attention to detail

Multi-tasking

Tools

Computing proficiency

Accounting background

Job description

BENCHMARK is seeking a Front Desk Manager for Chatham Bars Inn in Massachusetts. The role involves overseeing front office operations while ensuring exceptional guest service. Interested candidates should have a minimum of 2 years of experience in a luxury hotel setting and possess strong management and leadership skills.

The selected individual will supervise staff, handle guest complaints, and ensure service quality standards are met. A competitive salary of $65,000 and benefits including health insurance are offered.