Front Desk Manager

BENCHMARK; Chatham (MA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

BENCHMARK is seeking a Front Desk Manager for Chatham Bars Inn in Massachusetts. The role involves overseeing front office operations while ensuring exceptional guest service. Interested candidates should have a minimum of 2 years of experience in a luxury hotel setting and possess strong management and leadership skills.

The selected individual will supervise staff, handle guest complaints, and ensure service quality standards are met. A competitive salary of $65,000 and benefits including health insurance are offered.

Qualifications

• Minimum 2 years front office and/or supervisory experience in luxury hotel setting.
• Demonstrated management and leadership skills.
• Ability to train subordinate staff in accounting.

Responsibilities

• Oversee front office operations efficiently.
• Supervise Guest Service Agents and Concierge.
• Handle guest complaints and comments tactfully.

Skills

Management skills

Customer service skills

Attention to detail

Multi-tasking

Tools

Computing proficiency

Accounting background

Job description

About the Role

The Front Desk Manager at Chatham Bars Inn will oversee front office operations, ensuring exceptional guest service and the efficient management of staff and resources.

Key Responsibilities

• Operate the Front Office efficiently, including scheduling and profitability.
• Supervise Guest Service Agents, Concierge, PBX, and Bell/Valet staff.
• Maintain Chatham Bars Inn service standards, including Forbes, Preferred Legend, and AAA.
• Delegate duties, coordinate work processes, and maximize room revenue and occupancy.
• Ensure proper staffing at all times across Front Office areas.
• Interpret and enforce hotel quality standards, policies, and procedures.
• Assist with annual departmental operating budgets and control costs.
• Perform human resources tasks such as hiring, training, coaching, counseling, and disciplinary actions.
• Maintain high standards of personal hygiene, behavior, and grooming of staff.
• Handle guest complaints and comments tactfully.
• Coordinate teamwork with other departments.
• Perform any other duties as reasonably required.

Requirements

• Minimum 2 years front office and/or supervisory experience, preferably in a luxury hotel setting.
• Demonstrated management, leadership, and customer service skills.
• Ability to multi-task and maintain strong attention to detail and organization.
• Sound accounting background and computer proficiency.
• Ability to train subordinate staff in accounting.
• Works closely with other department managers to ensure guest satisfaction.
• Availability to work holidays and weekends; can stand for long periods.

Benefits & Compensation

• Base Salary: $65,000 – $65,000.
• Competitive benefits including health insurance, retirement plans, and paid time off.

Equal Opportunity Employment

Pyramid Global Hospitality is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.