Luxury Front Desk Leader — Guest Experience

Fontainbleau; Las Vegas, Northern (NV, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Fontainebleau Las Vegas seeks a Resort Manager to collaborate with the Assistant Director, overseeing daily front desk operations and ensuring exceptional guest experiences. The role emphasizes smooth check-in/check-out, staff guidance, and cross-department coordination to maintain brand standards.

Ideal candidates hold a Bachelor’s in business or hospitality, with front desk VIP/casino service experience and supervisory skills.

Qualifications

• Bachelor’s degree in business, Hospitality, Hotel, or related field.
• Minimum two years of Front Desk, VIP Services, or Casino Services experience at a large-scale luxury resort.
• Minimum six months of supervisory/management experience in Front Desk or Guest Services.
• Proficient with HMS.
• Extensive knowledge of Front Desk operations in a high-volume luxury hotel; gaming preferred.

Responsibilities

• Assist Senior Resort Manager in supervising the front desk and guiding staff to ensure high-quality service delivery.
• Oversee check-in/check-out processes for efficiency and policy adherence.
• Handle guest inquiries, requests, and complaints to ensure guest satisfaction.
• Coordinate with reservations to manage room inventory and maximize revenue.

Education

Bachelor’s Degree in business, Hospitality, Hotel, or related field

Tools

HMS

Microsoft Office

Job description

Fontainebleau Las Vegas seeks a Resort Manager to collaborate with the Assistant Director, overseeing daily front desk operations and ensuring exceptional guest experiences. The role emphasizes smooth check-in/check-out, staff guidance, and cross-department coordination to maintain brand standards.

Ideal candidates hold a Bachelor’s in business or hospitality, with front desk VIP/casino service experience and supervisory skills.