Luxury Front Desk Lead - VIP Service & Team Coach

Crescent Hotels & Resorts; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an Assistant Front Office Manager for a luxury Curio Collection by Hilton property in Houston, TX. You will lead the Front Desk team, oversee guest arrivals and departures, and partner with departments to deliver personalized service.

The ideal candidate has Front Office leadership experience in a luxury hotel, strong communication skills, and the ability to coach a high-performing team in a fast-paced environment.

Qualifications

• Previous hotel Front Office experience with demonstrated leadership or supervisory experience.
• Strong communication, problem-solving, organization, and guest-service skills are essential.
• Ability to motivate a team and maintain composure in a fast-paced luxury environment.

Responsibilities

• Supervise and coach Front Office team members to ensure service standards.
• Assist with scheduling and training of Front Desk staff.
• Monitor service standards and guest interactions across arrivals, departures, and room assignments.
• Resolve guest concerns and recognize Hilton Honors members and VIP guests.
• Collaborate with Housekeeping, Engineering, Reservations, Food & Beverage to ensure a seamless guest experience.

Skills

Front Office Leadership

Guest Service Excellence

Staff Coaching

Scheduling & Training

Communication

Tools

Hilton Systems

Job description

Crescent Hotels & Resorts is seeking an Assistant Front Office Manager for a luxury Curio Collection by Hilton property in Houston, TX. You will lead the Front Desk team, oversee guest arrivals and departures, and partner with departments to deliver personalized service.

The ideal candidate has Front Office leadership experience in a luxury hotel, strong communication skills, and the ability to coach a high-performing team in a fast-paced environment.