Luxury Front Desk Lead: Elevate Guest Experience

fourseasons

United States

On-site

USD 32,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Free and discounted stays at over 135+

Global growth opportunities

Food & beverage and spa discounts

Free employee meals

Complimentary employee parking

Comprehensive training & development

401(k) Retirement Plan

PTO + sick leave pay

Medical benefits, including parental l

Competitive pay: $24.19 hourly

Job summary

Four Seasons Rancho Encantado Santa Fe seeks a Regular Full-Time Front Desk Supervisor. You will oversee guest services, lead the Front Desk team, and ensure a luxury-level experience from arrival to departure. Excellent communication and leadership are essential.

Candidate should have 2+ years of hospitality supervisory experience in luxury settings, proficient Opera PMS usage, and strong English skills. Flexibility to work evenings, weekends, nights, and holidays is required.

Qualifications

2+ years of hospitality supervisory experience, preferably in a luxury environment.
Fluency in English; additional languages are a plus.
Proficiency in hotel systems and guest service standards.
Ability to lead, train, and develop Front Desk Agents.

Responsibilities

Deliver exceptional hospitality by anticipating guest needs and resolving concerns.
Oversee the complete guest experience from pre-arrival to check-out and VIP stays.
Coordinate with resort departments to align guest preferences and experiences.
Utilize hotel systems for check-ins, check-outs, room assignments, and daily reports.
Lead training, development, and performance of Front Desk Agents, including night audit.