Luxury Front Desk Host - Free Room Nights & Elite Service

Grand Hyatt; San Francisco (CA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Free Room Nights

Medical, Prescription, Dental, and Vis

401K with company match

Paid vacation, sick days, and holidays

Tuition Reimbursement

Free colleague meals during shift

Employee Stock Purchase Plan

Retail discounts

Job summary

Grand Hyatt San Francisco is seeking a Front Office Agent to deliver warm, professional, and personalized service during guest check-in/check-out and throughout the stay.

You will verify guest information, handle inquiries, and coordinate with hotel teams to ensure seamless experiences, while adhering to Hyatt standards and privacy policies. Previous hospitality experience is preferred.

Qualifications

• Guest-focused mindset with a passion for service excellence.
• Strong customer service and communications skills.
• Strong attention to detail and organization skills.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Must be able to work a flexible schedule, AM or PM shifts, weekends, and holidays.
• Proficient in basic computer skills.
• Previous hotel front desk or hospitality experience is preferred.

Responsibilities

• Greet guests warmly and professionally; provide efficient and accurate check-in and check-out services.
• Register guests, assign rooms, verify payment methods, and issue room keys in accordance with Hyatt policies.
• Respond to guest inquiries, special requests, and service needs promptly and courteously.
• Handle guest concerns and service recovery opportunities with empathy and professionalism; elevate issues as needed.
• Maintain accurate guest profiles, reservations, and billing information in the property management system.
• Balance cash, credit, and folio transactions accurately at the end of each shift.
• Coordinate with Housekeeping, Engineering, Bell/Door, and Concierge teams to ensure room readiness and guest satisfaction.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Follow all safety, security, and privacy policies, including guest data protection and cash-handling procedures.
• Maintain a clean, organized, and professional front desk area at all times.
• Support group arrivals, VIP guests, and special events as assigned.
• Adhere to Hyatt grooming standards and service behaviors.

Skills

Guest-focused

Customer service

Attention to detail

Stamina & multitasking

Flexible schedule

Basic computer skills

Job description

Grand Hyatt San Francisco is seeking a Front Office Agent to deliver warm, professional, and personalized service during guest check-in/check-out and throughout the stay.

You will verify guest information, handle inquiries, and coordinate with hotel teams to ensure seamless experiences, while adhering to Hyatt standards and privacy policies. Previous hospitality experience is preferred.